REFUND POLICY

At Digital Publishing Network, we stand behind the quality of our services and want every interaction to be a positive one. This page outlines our refund guidelines so you always know where you stand.

Our Commitment

We make every effort to ensure that the support and services we provide meet your expectations. If something falls short, we encourage you to reach out to us first — most concerns can be resolved quickly through direct communication.

Eligibility for a Refund

A refund may be considered under the following circumstances:

• You were charged incorrectly or a duplicate payment was processed
• The service you paid for was not delivered as described
• A technical error on our end resulted in an incomplete or failed transaction

Refund requests must be submitted within 7 days of the original transaction. Requests made after this window will be reviewed on a case-by-case basis, but we cannot guarantee eligibility.

How to Request a Refund

To initiate a refund request, please contact our billing team directly at billing@digitalpublishingnetworkllc.com with the subject line "Refund Request". Include your name, the date of the transaction, and a brief description of the issue.

We will review your request and respond within 2–3 business days.

Non-Refundable Situations

Refunds will not be issued in the following cases:

• The service was fully delivered and utilized
• The request is made after the 7-day window without a valid reason
• The issue arose due to information that was inaccurately provided by the requester

Questions

If you have any questions about this policy or your specific situation, don't hesitate to get in touch. We're here to help.

Email: Support Hours: Monday – Friday, within 24–48 business hours